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of <h1>Visakhapatnam Customs Enhances Service Quality with SEVOTTAM Initiative; Faster Processing & Improved Customer Satisfaction per IS 15700:2005.</h1> The Central Board of Excise and Customs (CBEC) is implementing the SEVOTTAM initiative at the Visakhapatnam Customs Principal Commissionerate to enhance service quality and customer satisfaction as per IS 15700:2005 standards. Key services include acknowledging written communications within 7 days, decision-making within 15 days, processing refund claims within 3 months, and clearing import/export goods within specified timeframes. Complaints will be acknowledged within 48 hours, with final replies within 30 days. Written communications should be submitted to the centralized Receipt Section at the Custom House, Visakhapatnam. The SEVOTTAM initiative will commence on 11 May 2015.
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