Responsive tax administration: mandate electronic acceptance of communications and time bound replies to trade queries for improved public engagement. Mandate requiring field formations to accept declarations, intimations and queries by fax, e mail, post or courier, permit appointments and exchanges by e mail, and respond to all trade queries within four weeks; require e mail connectivity and publicity at all field offices. Senior officers must be accessible through Open Houses and meetings, and jurisdictional Commissioners must monitor and ensure compliance with these communication and responsiveness measures.
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Responsive tax administration: mandate electronic acceptance of communications and time bound replies to trade queries for improved public engagement.
Mandate requiring field formations to accept declarations, intimations and queries by fax, e mail, post or courier, permit appointments and exchanges by e mail, and respond to all trade queries within four weeks; require e mail connectivity and publicity at all field offices. Senior officers must be accessible through Open Houses and meetings, and jurisdictional Commissioners must monitor and ensure compliance with these communication and responsiveness measures.
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