Administrative responsiveness required: officials must promptly and sympathetically consider public customs representations and inform authorities. Field officers must treat genuine customs and excise representations and grievances from trade, industry and the public with sensitivity in line with the Citizen Charter, avoiding mechanical application of rules; pending matters of similar nature must be examined on merit on priority and appropriate action taken without delay, with intimation to the Board.
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Provisions expressly mentioned in the judgment/order text.
Administrative responsiveness required: officials must promptly and sympathetically consider public customs representations and inform authorities.
Field officers must treat genuine customs and excise representations and grievances from trade, industry and the public with sensitivity in line with the Citizen Charter, avoiding mechanical application of rules; pending matters of similar nature must be examined on merit on priority and appropriate action taken without delay, with intimation to the Board.
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