Refund advice timing: limit delay between voucher dispatch and bank advice to minimise taxpayer hardship and complaints. Instruction requiring tighter administrative controls so that advice notes to banks are transmitted contemporaneously with dispatch of refund vouchers; test checks showed many cases with time lags caused by batching, postal delays and staff carelessness. The Board directs operational measures-more frequent notice server visits, avoidance of batching, mitigation of postal delay, disciplinary scrutiny of careless staff-and prescribes that the time lag should not normally exceed three days unless compelling reasons exist.
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Refund advice timing: limit delay between voucher dispatch and bank advice to minimise taxpayer hardship and complaints.
Instruction requiring tighter administrative controls so that advice notes to banks are transmitted contemporaneously with dispatch of refund vouchers; test checks showed many cases with time lags caused by batching, postal delays and staff carelessness. The Board directs operational measures-more frequent notice server visits, avoidance of batching, mitigation of postal delay, disciplinary scrutiny of careless staff-and prescribes that the time lag should not normally exceed three days unless compelling reasons exist.
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