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Issues: (i) Whether the Customs Broker violated Regulation 10(d) of the Customs Brokers Licensing Regulations, 2018 by failing to advise the exporter to comply with the law; (ii) whether the Customs Broker violated Regulation 10(e) by failing to exercise due diligence as to the correctness of information imparted to the client; (iii) whether the Customs Broker violated Regulation 10(n) by failing to verify the correctness of IEC, GSTIN, identity of the client, and functioning at the declared address; and (iv) whether the revocation of licence, forfeiture of security deposit, and penalty could stand.
Issue (i): Whether the Customs Broker violated Regulation 10(d) of the Customs Brokers Licensing Regulations, 2018 by failing to advise the exporter to comply with the law.
Analysis: The obligation under Regulation 10(d) is to advise the client to comply with the Act, allied Acts, and the rules and regulations thereunder. The finding of breach required credible evidence that no such advice was given. The record disclosed no such evidence. On the contrary, the Customs Broker produced a letter from the exporter stating that advice had been given. The rejection of that letter on the ground that it did not specify the nature of due diligence or advice found no support in the regulation.
Conclusion: The alleged violation of Regulation 10(d) was not established and the finding was unsustainable.
Issue (ii): Whether the Customs Broker violated Regulation 10(e) by failing to exercise due diligence as to the correctness of information imparted to the client.
Analysis: Regulation 10(e) requires due diligence in ascertaining the correctness of information imparted to the client in relation to cargo clearance. Neither the show cause notice nor the order identified what incorrect or inaccurate information had been supplied by the Customs Broker. A conclusion of breach without specifying the offending information was unsupported and disclosed non-application of mind.
Conclusion: The alleged violation of Regulation 10(e) was not established and the finding was unsustainable.
Issue (iii): Whether the Customs Broker violated Regulation 10(n) by failing to verify the correctness of IEC, GSTIN, identity of the client, and functioning at the declared address.
Analysis: The obligation under Regulation 10(n) is limited to verifying that the IEC and GSTIN were issued, identifying the client through reliable, independent, and authentic documents, data, or information, and verifying functioning at the declared address through such material. It does not require the Customs Broker to sit in judgment over the correctness of official registrations issued by government officers, nor to conduct continuous surveillance after verification is complete. Once valid official documents are verified, the Customs Broker is entitled to rely on them unless there is evidence of forged documents, fraud known to the broker, or deliberate complicity. The department did not establish that the broker failed in these limited obligations.
Conclusion: The alleged violation of Regulation 10(n) was not established and the finding was unsustainable.
Issue (iv): Whether the revocation of licence, forfeiture of security deposit, and penalty could stand.
Analysis: The punitive consequences flowed entirely from the alleged regulatory breaches. Once the findings of breach under Regulations 10(d), 10(e), and 10(n) failed, the foundation for the consequential penalties disappeared.
Conclusion: The revocation, forfeiture, and penalty could not be sustained.
Final Conclusion: The impugned order was set aside and the Customs Broker was entitled to restoration of its licence.
Ratio Decidendi: A Customs Broker's duty under Regulation 10(n) is confined to reasonable verification of official registrations, identity, and functioning at the declared address by reliable material, and does not extend to guaranteeing the correctness of governmental issuance or maintaining continuous surveillance on the client; allegations of breach under Regulations 10(d) and 10(e) must also be supported by specific and credible evidence.
Customs Broker verification duties are limited to reasonable checks; unsupported breach allegations under licensing regulations fail.
Regulation 10(d) requires a Customs Broker to advise the client to comply with the Act, allied Acts, and the rules and regulations, and a breach must be supported by credible evidence; absent such evidence, the allegation fails. Regulation 10(e) requires due diligence on the correctness of information imparted to the client in relation to cargo clearance, but a violation cannot be sustained without identifying the specific incorrect information. Regulation 10(n) is limited to reasonable verification of IEC, GSTIN, client identity, and functioning at the declared address through reliable material; it does not require the broker to guarantee the correctness of government-issued registrations or maintain continuous surveillance.
Scope of the obligation of the customs broker under Regulation 10 - Advice to client under Regulation 10(d) - failing to exercise due diligence and ascertaining the correctness of information imparted to the exporter - Presumption of Genuineness - Reliance on Government-Issued Documents - Burden of Proof - KYC and address verification under Regulation 10(n) - violation of the Regulations 10(d), 10(e) and 10 (n) of CBLR. Advice to client under Regulation 10(d) - Burden to prove non-compliance - HELD THAT: - The Tribunal held that for alleging breach of Regulation 10(d), the department had to produce credible material showing that the Customs Broker had not advised the exporter to comply with the Act and Rules. The show cause notice contained no such evidence. On the contrary, the appellant produced a letter from the exporter confirming that such advice had been given. The Commissioner's rejection of that letter on the ground that it did not specify the nature of due diligence or details of the advice was held unsustainable, since the Regulation does not require any such written particulars or even mandate production of a letter at all. [Paras 13, 14] The finding of breach of Regulation 10(d) was set aside as baseless. Due diligence under Regulation 10(e) - Non-application of mind - HELD THAT: - The Tribunal found that the Commissioner's reasoning under Regulation 10(e) was internally inconsistent with his own finding under Regulation 10(d). While one part of the order proceeded on the basis that no advice had been given, the finding under Regulation 10(e) suggested that incorrect or inaccurate information had been imparted. Neither the show cause notice nor the impugned order identified what incorrect information had actually been provided by the appellant to the exporter. In the absence of any stated material or specific information said to be wrongly imparted, the conclusion of violation could not stand. [Paras 16, 17] The finding of breach of Regulation 10(e) was held wholly baseless and was set aside. KYC and address verification under Regulation 10(n) - Reliance on government-issued documents - HELD THAT: - The Tribunal broke Regulation 10(n) into four components: verification of IEC, verification of GSTIN, verification of identity, and verification of functioning at the declared address through reliable, independent and authentic documents, data or information. It held that the obligation regarding IEC and GSTIN is satisfied once the Customs Broker verifies that such registrations were in fact issued by the competent authorities; the Regulation cannot be construed as requiring the broker to ensure that those authorities had correctly issued them, since that would amount to making the broker supervise governmental action under other statutes. As to identity and functioning at the declared address, the Regulation permits verification through documents, data or information and does not mandate a physical visit to the client's premises. Government-issued documents can reasonably be relied upon for this purpose, and the broker is not under a duty of continuous surveillance to ensure that the client continues to operate from the same place. If a benami or improperly issued GSTIN exists, responsibility lies with the issuing authority, not with the Customs Broker who relied upon it. Applying this construction, the Tribunal found that the appellant had verified the relevant registrations and identity documents and had fulfilled the obligation under Regulation 10(n). The Tribunal also relied on Kunal Travels [2017 (3) TMI 1494 - DELHI HIGH COURT] for the principle that a Customs House Agent is not expected to investigate the genuineness of each import/export transaction or IE code like an inspector. [Paras 27, 28, 29, 30, 31] The finding of breach of Regulation 10(n) was unsustainable and was set aside. Final Conclusion: The Tribunal held that none of the alleged violations of Regulations 10(d), 10(e) and 10(n) was established. The revocation of the Customs Broker licence, forfeiture of security deposit and penalty were therefore set aside, with a direction to restore the licence forthwith.