Ombudsman powers to receive taxpayer complaints, compel information, mediate disputes, and recommend action against errant officials.

The Ombudsman may receive taxpayer complaints, facilitate settlement by conciliation, mediation or by passing an award, requisition information and certified documents from the Income-Tax Authority and, if requisition is not complied with without sufficient cause, may draw an adverse inference; may suggest remedial measures and must report findings to the Secretary, Department of Revenue and the Chairman, CBDT for appropriate action.

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