Grievance redressal requires KYC Registration Agencies to address consumer complaints and maintain records of investor grievances and resolutions. KYC Registration Agencies must take adequate measures for consumer grievance redressal according to requirements specified by the Authority. They must ... Summary
Grievance redressal requires KYC Registration Agencies to address consumer complaints and maintain records of investor grievances and resolutions.
KYC Registration Agencies must take adequate measures for consumer grievance redressal according to requirements specified by the Authority. They must also maintain records of investor grievances received and the redress provided. The obligations combine complaint-handling measures with documented tracking of grievance receipt and resulting redress as an ongoing recordkeeping duty in connection with consumer complaints.
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