Complaint handling system: written complaints are registered, examined by the Committee, and referred for action where prima facie merit exists.

Any person may submit a written complaint to the Committee concerning specified incidents. The Committee must register and number complaints, may seek information or confirmation from the complainant, and submit findings to the Authority. The Authority may dismiss a complaint where no prima facie case is made out, with intimation to the complainant and Committee. Complaints showing prima facie merit may be forwarded to the concerned authority for action under applicable law.

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