Complaint handling procedures require written submissions, committee review, and prima facie screening before dismissal or referral.

Any person may submit a written complaint concerning specified incidents to the Committee in the form prescribed by the Authority. Complaints must be registered and numbered, and the Committee may seek information or confirmation from the complainant before reporting its findings to the Authority. The Authority may dismiss complaints lacking a prima facie case after informing the complainant and Committee, or forward meritorious complaints to the concerned authority for action under applicable law.

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