Insurance outsourcing to web aggregators requires written contracts while insurers retain responsibility for core service execution.

Insurance outsourcing to Insurance Web Aggregators may be undertaken by insurers at their discretion, while execution of the services remains a core activity to be carried out by the insurer. Each insurer-IWA outsourcing relationship must be governed by a written contract clearly setting out material aspects, including service charges and the parties' rights, responsibilities, and expectations. IWAs may undertake outsourcing activities through tele-marketing and distance-marketing modes.

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