Insurance intermediary functions establish broker, corporate agent, surveyor, and TPA duties with compliance, neutrality, and policyholder safeguards.

Insurance brokers must advise clients, maintain market and claims records, act on client instructions, and negotiate on their behalf. Risk management services are restricted to commercial risks supported by written client confirmation and mandate; brokers cannot receive both remuneration and fees for the same service and remain responsible for external experts engaged. Co-broking requires written client consent, a terms-of-business agreement allocating responsibilities and remuneration, and insurer disclosure. Direct co-broking is prohibited for individual and retail insurance lines, while composite brokers must maintain controls against conflicts where direct and reinsurance broking concern the same contract.

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