Grievance and complaint handling definitions set the scope of stakeholders, service providers, and associated persons under the insolvency framework.

Definitions are prescribed for grievance and complaint handling under the Insolvency and Bankruptcy Board of India framework. The terms "aggrieved," "complaint," "complaint-cum-grievance," "complainant," "grievance," "stakeholder," "service provider," and "associated person" are defined by reference to a stakeholder's written grievance or complaint and conduct by a service provider or its associated persons. "Stakeholder" includes debtors, creditors, claimants, resolution applicants, and others interested in insolvency, liquidation, voluntary liquidation, or bankruptcy transactions under the Code.

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