Grievance management procedures must appear in insurance policies as mandatory policy terms and comply with prescribed regulatory principles. Regulation 15 requires every insurance policy to specify the grievance management procedures of an IIO, with those procedures conforming to principles ... Summary
Grievance management procedures must appear in insurance policies as mandatory policy terms and comply with prescribed regulatory principles.
Regulation 15 requires every insurance policy to specify the grievance management procedures of an IIO, with those procedures conforming to principles specified by the Authority. The applicable grievance-management framework must be included in policy terms and remain consistent with the Authority's prescribed standards.
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