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Cancellation of Out of Charge requires importer request, CFS confirmation of goods availability, and higher approval if goods are missing.

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....Customs practice for cancellation of Out of Charge for imported goods requires the importer to submit a request with grounds to the DC/AC, with a copy to the CFS, which must confirm by mail or letter that the goods are still physically available. The DC/AC may then examine the request, cancel the OOC, and inform both the importer and the CFS. If the goods are not physically available, cancellation can be made only with approval from the ADC/JC, and doubtful cases may be escalated to that level for guidance.....