Proportionality in Customs Broker regulation: procedural lapse did not justify licence revocation, but penalty survived for poor compliance.

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....CESTAT held that the alleged failure to obtain acknowledged intimation of appointment of a qualified person was, on the facts, a procedural irregularity and not a grave breach warranting revocation of the Customs Broker licence or forfeiture of the security deposit. The Department relied only on absence of record and produced no positive evidence of deliberate non-compliance, while there was no allegation of fraud, misdeclaration or revenue loss. Applying proportionality, the Tribunal distinguished authorities involving complete absence of a qualified person and conscious nondisclosure. It nevertheless upheld the penalty because the broker showed lack of due diligence in maintaining proper documentation and regulatory compliance.....