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Tata Communications Launches Voice AI Platform to Transform BFSI Customer Journeys with Speed, Scale and Integrated Intelligence
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....ata Communications Launches Voice AI Platform to Transform BFSI Customer Journeys with Speed, Scale and Integrated Intelligence<BR>PTI News<BR>Dated:- 9-10-2025<BR>PTI<BR>• Industry first comprehensive speech-to-speech Voice AI platform, engineered to transform BFSI customer journeys • Fully scalable solution supporting 40+ Indian and global languages, ready to power customer engagement acro....
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....ss sectors worldwide MUMBAI, India, Oct. 8, 2025 /PRNewswire/ -- Tata Communications, a leading global communications technology player, today announced the launch of its Voice AI platform powered by Agentic AI — an industry first speech-to-speech customer engagement solution offering instant decision making, multilingual fluency, and sub 500 milliseconds latency performance. This sets a new b....
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....enchmark for customer engagement technology by enabling interactions that are personalised, context-aware, and seamlessly integrated across channels — redefining how financial institutions connect with their customers. Empowering enterprise-grade fintech adoption, Tata Communications Voice AI is underpinned by its extensive global voice network and agentic AI platform and powered by Tata Commu....
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....nications AI Cloud for security and scale. Aligned with the enterprise's strategy, the intelligent platform directly connects to customers' APIs and fintech platforms, streamlining the complete customer journey — from initiation to resolution. The platform supports interactions in 40+ Indian and global languages, including Hindi, Tamil, Spanish, Mandarin and more. It delivers real-time transcr....
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....iption, call summaries and sentiment analytics. Key capabilities include context retention across sessions, adaptive dialogue flows, real-time language translation, multi-agent orchestration, real-time call analysis and integration with systems for human handoffs. While the platform is industry agnostic, it provides templatised solutions tailored for fintech and BFSI. KEY FEATURES • Unified ....
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....Speech-to-Speech Platform: Integrated architecture with www.tatacommunications.com. X | LinkedIn | YouTube | Instagram Forward-looking and cautionary statements Certain words and statements in this release concerning Tata Communications and its prospects, and other statements, including those relating to Tata Communications' expected financial position, business strategy, the future develop....
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....ment of Tata Communications' operations, and the general economy in India, are forward-looking statements. Such statements involve known and unknown risks, uncertainties and other factors, including financial, regulatory and environmental, as well as those relating to industry growth and trend projections, which may cause actual results, performance or achievements of Tata Communications, or indus....
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....try results, to differ materially from those expressed or implied by such forward-looking statements. The important factors that could cause actual results, performance or achievements to differ materially from such forward-looking statements include, among others, failure to increase the volume of traffic on Tata Communications' network; failure to develop new products and services that meet cust....
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....omer demands and generate acceptable margins; failure to successfully complete commercial testing of new technology and information systems to support new products and services, including voice transmission services; failure to stabilize or reduce the rate of price compression on certain of the company's communications services; failure to integrate strategic acquisitions and changes in government....
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.... policies or regulations of India and, in particular, changes relating to the administration of Tata Communications' industry; and, in general, the economic, business and credit conditions in India. Additional factors that could cause actual results, performance or achievements to differ materially from such forward-looking statements, many of which are not in Tata Communications' control, include....
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...., but are not limited to, those risk factors discussed in Tata Communications Limited's Annual Reports. The Annual Reports of Tata Communications Limited are available at www.tatacommunications.com. Tata Communications is under no obligation to, and expressly disclaims any obligation to, update or alter its forward-looking statements. © 2025 Tata Communications Ltd. All rights reserved. TAT....
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....A COMMUNICATIONS and TATA are trademarks or registered trademarks of Tata Sons Private Limited in India and certain countries. Tata Communications Voice AI capability is part of the Tata Communications Customer Experience Platform. Logo: https://mma.prnewswire.com/media/2268954/5119918/Tata_Communications_Logo.jpg' alt='Embedded Media' /> (Disclaimer: The above press release comes to you und....
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....er an arrangement with PRNewswire and PTI takes no editorial responsibility for the same.). PTI<BR> News - Press release - PIB....