Stock Brokers Must Display Updated Investor Charter With Enhanced Protection Measures and Online Dispute Resolution Platform

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Full Text of the Document

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....SEBI issued updated Investor Charter for stock brokers, effective immediately, replacing previous circular from December 2021. Key changes include enhanced financial consumer protection measures, introduction of Online Dispute Resolution platform, and SCORES 2.0. Stock brokers must disclose charter to clients through websites, offices, account opening kits and communications. Monthly grievance data disclosure mandated by 7th of succeeding month. Grievance redressal mechanism includes 21-day resolution timeline, two-tier review system through exchanges and SEBI, and online conciliation/arbitration through SMARTODR platform. Charter outlines comprehensive rights, timelines for broker activities, and detailed dos/don'ts for investor protection.....