TaxTMI 
TaxTMI 
Investor Charter for Stock Brokers
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...., Stock Exchanges are directed to advise Stock Brokers to bring the Investor Charter for Stock Brokers to the notice of their clients (existing as well as new clients) through disclosing the Investor Charter on their respective websites, making them available at prominent places in the office, provide a copy of Investor Charter as a part of account opening kit to the clients, through e-mails/ letters etc. 5. Additionally, in order to ensure transparency in the Investor Grievance Redressal Mechanism, all the Stock Brokers shall continue to disclose on their respective websites, the data on complaints received against them or against issues dealt by them and redressal thereof, latest by 7th of succeeding month, as per the format enclosed at Annexure 'B' to this circular. 6. The provisions of this circular shall come into force with immediate effect. 7. With the issuance of this circular, SEBI, Circular. SEBI/HO/MIRSD/DOP/P/CIR/2021/676 dated December 02, 2021 stands rescinded and Clause 75 of Master Circular for Stock Brokers dated August 09, 2024 stands amended as per this circular. 8. Stock Exchanges are hereby directed to bring the provisions of this circular to the no....
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.... XII. Redressal of Investor's grievances. 4. Rights of Investors I. Ask for and receive information from a firm about the work history and background of the person handling your account, as well as information about the firm itself (including website providing mandatory information). II. Receive complete information about the risks, obligations, and costs of any investment before investing. III. Receive a copy of all completed account forms and rights & obligation document. IV. Receive a copy of 'Most Important Terms & Conditions' (MITC). V. Receive account statements that are accurate and understandable. VI. Understand the terms and conditions of transactions you undertake. VII. Access your funds in a prescribed manner and receive information about any restrictions or limitations on access. VIII. Receive complete information about maintenance or service charges, transaction or redemption fees, and penalties in form of tariff sheet. IX. Discuss your grievances with compliance officer / compliance team / dedicated grievance redressal team of the firm and receive prompt attention to and fair consi....
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....ge pre-announced schedule 10. 'Statement of Accounts' for Funds, Securities and Commodities Monthly basis 11. Issuance of retention statement of funds/commodities 5 days from the date of settlement 12. Issuance of Annual Global Statement 30 days from the end of the financial year 13. Investor grievances redressal 21 calendar days from the receipt of the complaint 6. DOs and DON'Ts for Investors DOs DON'Ts 1. Read all documents and conditions being agreed before signing the account opening form. 2. Receive a copy of KYC, copy of account opening documents and Unique Client Code. 3. Read the product / operational framework / timelines related to various Trading and Clearing & Settlement processes. 4. Receive all information about brokerage, fees and other charges levied. 5. Register your mobile number and email ID in your trading, demat and bank accounts to get regular alerts on your transactions. 6. If executed, receive a copy of Demat Debit and Pledge Instruction (DDPI) However, DDPI is not a mandatory requirement as per SEBI / Stock Exchanges. Before granting DDPI, carefully examine the scope and implications of po....
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....tock broker Investor can approach the Stock Broker at the designated Investor Grievance e-mail ID of the stock broker. The Stock Broker will strive to redress the grievance immediately, but not later than 21 days of the receipt of the grievance Mode of filing the complaint with stock exchanges i.SCORES 2.0 (a web based centralized grievance redressal system of SEBI) (https://scores.sebi.gov.in) Two level review for complaint/grievance against stock broker: • First review done by Designated body/Exchange • Second review done by SEBI ii. Emails to designated email IDs of Exchange 2. Online Dispute Resolution (ODR) platform for online Conciliation and Arbitration If the Investor is not satisfied with the resolution provided by the Market Participants, then the Investor has the option to file the complaint/ grievance on SMARTODR platform for its resolution through online conciliation or arbitration. 3. Steps to be followed in ODR for Review, Conciliation and Arbitration 1. Investor to approach Market Participant for redressal of complaint 2. If investor is not satisfied with response of Market Participant, he/she has either ....
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....r Complaints Data to be displayed by Stock Brokers on their respective websites Data for every month ending S N Received from Carried forward from previous month Received during the month Total Pending Resolved* Pending at the end of the month** Average Resolution time^ (in days) Pending for less than 3 months Pending for more than 3 months 1 2 3 4 5 6 7 8 1 Directly from Investors 2 SEBI (SCORE S 2.0) 3 Stock Exchanges 4 Other Sources (if any) 5 Grand Total Trend of monthly disposal of complaints SN Month Carried forward from previous month Received Resolved* ....