Publishing Investor Charter and Disclosure of Complaints by Merchant Bankers on their Websites – Debt Market

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....ties^1; b. Public issue of non-convertible redeemable preference shares; and c. Private placement of debt securities and non-convertible redeemable preference shares. 4. Additionally, in order to bring about further transparency in the investor grievance redress mechanism, it has been decided that all registered Merchant Bankers shall also disclose on their respective websites, data on complaints received against them or against issues dealt by them and redressal status thereof, latest by the seventh day of the succeeding month, as per the format enclosed at Annex - B to this circular. 5. These disclosure requirements are in addition to the existing requirements pertaining to the investor grievance handling mechanism, under various Regulations, circulars and directions, issued by SEBI and/ or stock exchanges. 6. The provisions of this circular shall come into effect from January 01, 2022. 7. The Circular is issued in exercise of the powers conferred under Section 11(1) of the Securities and Exchange Board of India Act, 1992 read with Regulation 55 (1) of the SEBI (Issue and Listing of Non-convertible Securities) Regulations, 2021 to protect the interes....

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....mencement of trading on the stock exchanges shall be within six working days of the offer closing date or such other time as may be prescribed by SEBI. 9. Disclose on lead managers' websites - Track record of the performance of the public issues managed by it, for a period of three financial years from the date of listing for each public issue. 10. Disclose the entire process of basis of allotment in the final offer document. 11. Debenture trustees to ensure independent assessment and diligence for the security offered for the proposed issue and also ensure dissemination of information as per the NCS Regulations. 12. Issuer can roll-over the debt securities by providing notice and publicly disseminating such information as per the applicable regulations. Page 3 of 19 GB भारतीय प्रतिभूति और विनिमय बोर्ड Securities and Exchange Board of India 13. Issuer to promptly inform the stock exchange(s) all information bearing on its performance/ operation, price sensitive information or any action that s....

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....िमय बोर्ड Securities and Exchange Board of India 5. Investor can withdraw his/her application prior to the issue closing date. Post issue closure, the same can be done by submitting a withdrawal request to the Registrar to the Issue prior to the finalization of the basis of allotment. 6. The investor shall be compensated for delay in allotment, demat credit and refunds, unblocking of funds/ refunds, beyond the time limit as may be prescribed under applicable statutory and/ or regulatory requirements. 7. An investor can submit the bid-cum-application form through the App or web interface developed by stock exchanges. 8. Investors get email and SMS messages w.r.t. allotment status. Allotment advice is sent through email/ physical to successful allottees post completion of allotment. 9. Right to attend meetings as and when such meetings are called by the debenture trustees. 10. Right of free transferability and nomination subject to applicable laws and regulations. 11. Such other rights, as may be available to the holder of debt securities under the Companies Act, the Listing Regulations and the Arti....

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....o mention the PAN of the minor. Don'ts: 1. Do not apply for lower than the minimum application size. 2. Do not pay the application amount in cash, by money order, postal order or by stock invest. 3. Do not apply or submit the bid for an amount more than the funds available in your ASBA account or than the applicable investment limit. 4. Do not submit a bid using UPI ID, if you are not a retail individual investor. 5. Do not bid through an incorrect UPI handle or using a bank account of a SCSB and/ or mobile applications not mentioned in the SEBI list. 6. Do not submit more than five application forms per ASBA Account. 7. Do not use any third-party bank account or third-party linked bank account UPI ID. 8. Do not submit the application form without inserting date of birth for first/ sole applicant. 9. Do not submit application without an Indian registered address for the investor. 10. Do not submit applications made by an investor who is ineligible as per relevant regulatory guidelines, as mentioned in the offer document. 11. Investors should not submit applications seeking allotment in dematerialized form whose demat accounts have bee....

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.... 4. Amount blocked but application not bid. 5. Non-receipt of interest/ coupon/ redemption amount. 6. Application bid but amount not blocked. 7. Any other nature as may be informed from time to time. MODE OF RECEIPT OF INVESTOR GRIEVANCE: The following modes of receipt will be considered valid for processing the grievances in the timelines discussed above 1. Letter/ email from the investor addressed to the lead manager at its address/ email id, mentioned in the offer document, detailing nature of grievance, details of application, details of bank account, date of application etc. 2. On the SCORES mechanism. NATURE OF ENQUIRIES FOR WHICH THE LEAD MANAGER SHALL BE RESPOND TO/ ESCALATED PROMPTLY: 1. Availability of application form. 2. Availability of offer document. 3. Process for participating in the issue/ mode of payments. 4. List of SCSBs/ syndicate members. 5. Date of issue opening/closing/ allotment/ listing. 6. Technical setbacks in net-banking services provided by SCSBs/ UPI mechanism. 7. Any other query of similar nature. RESPONSIBILITIES OF INVESTORS (EXPECTATIONS FROM THE INVESTORS): 1. Read and understand of....

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....vertisement 4 Issue opening date Seven working days from DRHP filing. Information Remarks where available/ Websites of stock exchanges, lead manager, issuer and SEBI. On or before the Issue Newspaper advertisement. opening date. On or after statutory advertisement. Final Offer Document available on websites of stock exchanges, lead manager, issuer and SEBI. Page 9 of 19 GB₁ भारतीय प्रतिभूति और विनिमय बोर्ड Securities and Exchange Board of India Timeline for which Information activity takes place Remarks Sr. No. Activity 5 Availability of application Issue opening date till forms issue closure date. 6 Total demand in the Issue closure date. issue 7 Commencement of trading 8 Unblocking Accounts ASBA 9 Allotment status allotment advice 10 Track record of IPOS RIGHTS OF INVESTORS: On or before six working days from Issue closure date. Within five working days. where available/ Final of....

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....n the minimum application size. 3. Do not pay the application amount in cash, by cheque, by money order or by postal order or by stock invest. 4. Do not submit the application form to any non-SCSB bank. 5. Do not submit incorrect details of the DP ID, Client ID, PAN and UPI ID (wherever applicable) or provide details for a beneficiary account which is suspended or for which details cannot be verified by the Registrar to the Issue. 6. Do not submit the application form without ensuring that the funds equivalent to the entire application amount are available for blocking in the relevant ASBA Account; or in the case of UPI Investors, making application using the UPI Mechanism, in the UPI-linked bank account where funds for making the application are available. INVESTOR GRIEVANCE REDRESS MECHANISM AND HOW TO ACCESS IT: Investor Complaint ⚫ Merchant Banker . ✓ Issuer (for email ID refer to Offer (for email ID refer to Offer Documents) Documents) SEBI (www.sebi.gov.in) Stock Exchanges (www.nseindia.com; www.bseindia.com; www.msei.com) • Scores (https://scores.gov.in) Registrar to Issue/ Offer (Mai....

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..... Page 12 of 19 GB भारतीय प्रतिभूति और विनिमय बोर्ड Securities and Exchange Board of India NATURE OF ENQUIRIES FOR WHICH LEAD MANAGER SHALL ENDEAVOUR TO RESOLVE SUCH ENQUIRIES/QUERIES PROMPTLY DURING THE ISSUE PERIOD: 1. Availability of application form. 2. Availability of offer document. 3. Process for participating in the issue/ mode of payments. 4. List of SCSBs/ syndicate members. 5. Date of issue opening/closing/ allotment/ listing. 6. Technical setbacks in net-banking services provided by SCSBs/ UPI mechanism. 7. Any other query of similar nature. RESPONSIBILITIES OF INVESTORS (EXPECTATIONS FROM THE INVESTORS): 1. Investors should read offer documents, application form, and issue related literature carefully and fully before investing. 2. Investors should fully understand the terms of investment and timelines involved in the issue process as disclosed in the offer document, application form, and issue related literature. 3. Investor should consult his or her own tax consultan....

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.... from uploading of information memorandum, scheduled date of Stock exchange mapping of investors/ arrangers, bidding, pay-ins, allocation will happen through the EBP mechanism. bidding. Page 14 of 19 GB भारतीय प्रतिभूति और विनिमय बोर्ड Securities and Exchange Board of India Timeline for which Information where activity takes place available/ Remarks Sr. Activity No. Issue opens and closes 5 Issue should remain 6 7 To conduct committee/ board meeting to identify the investors and issue the private placement offer letter to the identified investors. Allotment and receipt of funds 8 Filing of listing application and obtaining trading approval from the stock exchange(s). for minimum Stock exchange open one hour. Within one hour of the closure of bidding To be completed latest within two working days of closure of issue. Το be completed latest within four working days of closure of issue. Stock exchange RIGH....

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....nd diligence for the security offered for the proposed issue of debt securities. DON'TS: 1. Do not pay the application amount in cash, by money order, postal order or by stock invest. 2. Do not submit application on plain paper or on incomplete or illegible application forms. 3. Do not apply if your demat account has been 'suspended for credit'. 4. Apart from the dos and don'ts mentioned herein above, investors are required to read the information memorandum and application form carefully. INVESTOR GRIEVANCE REDRESSAL MECHANISM AND HOW TO ACCESS IT Investor Complaint Issuer (for email ID refer to Information Memorandum) ✓ Stock Exchanges (www.nseindia.com; www.bseindia.com; www.msei.in) Scores (www.scores.gov.in) Page 16 of 19 Registrar to Issue/ Offer (for email ID refer to Information Memorandum) GB भारतीय प्रतिभूति और विनिमय बोर्ड Securities and Exchange Board of India TIMELINES FOR RESOLUTION OF INVESTOR GRIEVANCES: Best efforts will be undertaken by lead manager....

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....allotment methodology, issue period, date of allotment, date of listing. 3. Any other query of similar nature. RESPONSIBILITIES OF INVESTORS (EXPECTATIONS FROM THE INVESTORS): 1. Pay-in towards the allotment of securities shall be done from the account of the bidder/ investor. 2. Consult his or her own tax consultant with respect to the specific tax implications. 3. Investors should provide full and accurate information in the application form as maybe required while making an application and keep records of the same. 4. Investors should ensure active demat/ broking account before investing. 5. Investors need to read all the terms and conditions and disclosures carefully before investing. Merchant bankers merely act in the capacity of arrangers to the issue. 6. Investor to confirm that it is not declared as wilful defaulter as per RBI circular. Page 18 of 19 भारतीय प्रतिभूति और विनिमय बोर्ड Securities and Exchange Board of India ANNEX - B Format for investors complaints' data to be displaye....