Citizens Charter- Implementation of Sevottam

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....tted to encourage, facilitate and assist its existing assessees to voluntarily discharge their tax obligation and to provide them service necessary in meeting these obligations. CBEC is also committed to discharge all its functions in a fair, impartial, transparent and consistent manner. The Government of India has authorized CBEC to implement "Service Delivery Excellence Model" SEVOTTAM....

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....Release of seized documents within 60 working days if they are not required by the department, iv. Acknowledge complaints within 48 hours and attempt to provide final replies within 30 working days. 3 Citizens / Clients / Trade are advised to submit all written communications including intimations, applications, declarations, etc pertaining to Head Quarters Office, Puducherry Commissionerate i....