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Disclosure of investor complaints and arbitration details on Stock Exchange website

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....vestor protection. It is envisaged that transparency will also improve the general functioning of the market by providing investors the wherewithal to make informed choice. 2. Accordingly, it has been decided that, to start with, Stock Exchanges shall henceforth disclose the details of complaints lodged by clients / investors against trading members and companies listed in the exchange, in their website. The aforesaid disclosure shall also include details pertaining to arbitration and penal action against the trading members. 3. The format for the report for the aforesaid disclosure, prepared with inputs from the Stock Exchanges, is given as annexure to this circular (14 pages), consisting of the following reports: a. Report 1A - Complai....

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....rts on a quarterly basis, except the reports 1A and 2A, which shall be updated on a weekly basis. d. make amendments to the relevant bye-laws, rules and regulations for the implementation of the aforesaid disclosures, if necessary. e. communicate to SEBI, the status of the implementation of the provisions of this circular in the Monthly Development Report. 5. For any clarification in this matter, the Chief General Manager, Office of Investor Assistance and Education, SEBI may be contacted at 26449400. 6. This circular is being issued in exercise of powers conferred under Section 11 (1) of the Securities and Exchange Board of India Act, 1992 to protect the interests of investors in securities and to promote the development of, and to reg....

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....sub-brokers, authorized persons, employees, etc. **Non actionable means the complaint that are incomplete / outside the scope of stock exchange (Arrange the Trading members in descending number of complaints filed against them during the period) Report 1C: Report of Redressal of Complaints lodged by clients against Trading Members (TMs) during 2009-10: Updated on mm dd yyyy (to be updated every quarter) (In excel format) Sl. No. Name of the TM Member Defaulter (Yes/No) No. of UCCs at the beginning of the year No. of Complaints received against the TM * Of the Complaints received during 2009-10 No. of Complaints Resolved through the Exchange /IGRC Non actionable** Arbitration Advised Pending for redressal with Exchange No. of ....

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....s the complaint that are incomplete / outside the scope of stock exchange (Arrange the companies in descending number of complaints filed against them during the period) Report 2C: Redressal of Complaints lodged by investors against Listed Companies during 2009 -10: Updated on mm dd yyyy (to be updated every quarter) (In excel format) Sl. No. Name of the Company If suspended, Date of suspension No. of Folios of Shareholders No. of Complaints Received Redressed through Exchange Non- Actionable* Arbitration advised Pending for Redressal with Exchange 1 2 3 4 5 6 7 8 9 10 N Total *Non actionable means the complaints that are incomplete / outside the scope of stock exchange (Arrange the companies in descending numbe....

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....uring 2008-09: Updated on mm dd yyyy (to be updated every quarter) (in excel sheet) Sl. No. Name of Trading Member Registration No. No. of Complaints received Action against TM, its sub-brokers / authorized person and employees together No. of Penal Orders issued Monetary Penalties levied (Rs. lakh) No. of Arbitration Awards issued against For complaints For others For complaints For others 1 2 3 4 5 6 7 8 9 N Report 4B: Penal Actions against Trading Members during 2009-10: Updated on mm dd yyyy (to be updated every quarter) (in excel sheet) Sl. No. Name of Trading Member Registration No. No. of Complaints received Action against TM, its sub-brokers / authorized person and employees together No. of Penal....