Investor Grievance Redressal Mechanism at Stock Exchanges

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..../POLICY/CIR-32/97 dated December 03, 1997 had mandated all stock exchanges to open/maintain at least one investor service centre for the benefit of the public/Investors. Such centres are required to inter alia provide counseling service to the investors. It is also noted that some stock exchanges have constituted Investor Grievance Redressal Committees (IGRC) for redressal of investor grievances. ....

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....mics, management or administration and experience in financial services, including securities market. c. Further, the three member Committee shall comprise of atleast one technical expert for handling complaints related to technology issues (such as internet based trading, algorithmic trading, etc). d. The members of IGRC shall not be associated with a trading member in any manne....