Implementation of Service Delivery Excellence Model ('SEVOTTAM') in Customs, Central Excise & Service Tax Commissionerate, Aurangabad

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....ice, to continually improve its services and service delivery processes by encouraging, facilitating and assisting existing and potential assessees to voluntarily discharge their tax obligations and to provide them services required in meeting their obligations. The Commissionerate commits itself to discharge all its functions in a fair, impartial, transparent and consistent manner. 2. As a measure of achieving excellence in the service delivery, the following will be provided in implementing the same immediately in the Headquarters Sections and all Divisions of the Commissionerate:- (a) "Single Window" facility to the Trade, Industry and other stakeholders where a centralized receipt and disposal system for all written communications hav....

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....e Window 8B Information and Facilitation Centre" in Aurangabad (Hdqrs) office are as under: Sr. No Designation Contact details 1. Superintendent (Sevottam & Information Centre) Telefax : 0240 2484972 e-mail id: [email protected]. in 2. Inspector (Information Centre) 3. STA/TA The details of responsible offices for "Sevottam Single Window & Information and Facilitation Centre" in respect of divisional offices under Aurangabad Commissionerate are available on official web site of Aurangabad Commissionerate (centralexciseaurangabad.gov.in) (d) The different processes set out in the Citizen's Charter where the standards of service that the department seeks to provide to the customers viz. trade, industry and other stake holders an....

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....e claim. 11 Acknowledgement of grievance/complaint received within 48 hours of receipt and to provide reply within 30 days. 12 Documented procedure for exigencies in service delivery. (e) The Additional Commissioner (P&V), Central Excise, Aurangabad is designated as "Public Grievance Redressal Officer" for cases received in Commissionerate HQ Office. For cases received in the Divisions, the concerned Deputy Commissioner or Assistant Commissioner of the division is designated as "Public Grievance Redressal Officer". (f) All officers of the rank of Superintendent and above are appointed as responsible officers for the delivery of above service norms in the Divisions and Headquarters of the Commissionerate: 3. Trade, Industry and other ....