Checks on delays – Maintenance of ‘Call Book’ instructions

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....as reached a stage where no action can or need be taken to expedite its disposal for at least 6 months (eg. cases held up in law courts) it may be transferred to the call book with the approval of competent authority and instructions issued vide Board's D.O. letter F. No. 101/2/92-CX.3 dated 4.3.1992 directing that a case should be transferred to the Call Book with the approval of Commissioner/Com....

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....vely contained in 39th report. In this regard it is found that the existing instructions of the Board on the issue are not being scrupulously followed by the field formations. The pendency of call book cases continues to be very high. Therefore, the Board while reiterating its earlier instructions, has decided that the respective Chief Commissioner should monitor progress of disposal of call book ....