Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Amendment Rules, 2022
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Intermediary grievance redressal adds appellate review, multilingual disclosures, user-rights safeguards, and accelerated handling of prohibited-content removal complaints.
Intermediaries must publish and communicate their rules, privacy policies and user agreements in English or an Eighth Schedule language chosen by users, periodically notify users of those terms and changes, and take reasonable measures for accessibility, due diligence, privacy, transparency and constitutional rights. They must acknowledge complaints within twenty-four hours, resolve them within fifteen days, and expedite specified content-removal complaints. Grievance Appellate Committees provide digital appeals against Grievance Officer decisions, and their orders must be complied with by the concerned intermediary.