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    NUMR Inc. helps deliver Axis Bank's data-driven excellence in customer experience
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August 21, 2026
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Customer experience analytics enables banks to convert real-time feedback into operational improvements across high-value customer journeys.
Customer experience analytics is used in banking to transform customer data and real-time feedback into operational improvements across key customer journeys. Operational teams retain responsibility for strategy and execution, supported by in-house analytics and technology platforms for multi-channel journey mapping, journey analytics and prioritisation of high-value customer segments. AI-driven customer experience management tools capture customer signals, analyse journey performance and operationalise actionable insights across teams.
August 21, 2026
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Predicate-offence dependency limits retrospective addition of old FIRs to preserve money-laundering proceedings after the original scheduled offence is closed.
Predicate-offence dependency under the Prevention of Money Laundering Act requires an ECIR to rest on a subsisting scheduled offence. Closure of the FIR forming its basis through an accepted cancellation report prevents continuation of money-laundering proceedings unless that closure is overturned. A previously registered FIR cannot be belatedly added merely to preserve an existing ECIR and coercive powers. Where statutory requirements are met, an independently registered ECIR may be required. Expansion of an ECIR cannot rest solely on tenuous factual links between successive disputes.
August 21, 2026
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Indian rupee export invoicing rules now permit overseas contracts and invoices in rupees or foreign currency for eligible destinations.
Foreign Trade Policy provisions were amended to facilitate invoicing of overseas exports and receipt of export payments in Indian rupees. For exports to countries outside the Asian Clearing Union, export contracts and invoices may be denominated in Indian rupees or any foreign currency, replacing the earlier general requirement that export earnings be received in a freely convertible currency. The applicable requirements vary according to the destination country.
August 21, 2026
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Dealer inventory financing supports working-capital flexibility, vehicle inventory management and electric-vehicle network expansion for authorised dealers.
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August 21, 2026
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Sugar supply pressures drive festive-season price increases as imports, stockholding limits and ethanol diversion shape market conditions.
Sugar prices in Bengal have risen sharply ahead of the festive season, with higher prices also affecting jaggery and other sugar-derived products. Supply constraints, mill stock releases, lower production in Brazil, ethanol diversion and possible hoarding have been identified as contributing factors. Raw-sugar imports have been permitted to augment availability, while stockholding restrictions limit inventories of specified bulk consumers. Lower projected closing stocks and possible future production effects from El Nino may sustain pressure on sugar availability and increase costs for sweetmeat producers.
August 21, 2026
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Foreign currency inflows and FCNR(B) deposits supported rupee sentiment, while oil prices and geopolitical risks constrained currency strength.
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August 20, 2026
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August 20, 2026
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Provincial alcohol sales restrictions remain subject to economic impact assessment under proposed bilateral trade agreement negotiations.
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August 20, 2026
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Electoral-roll verification found no reported cases of specified foreign nationals receiving identity-linked benefits or voter registration.
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August 20, 2026
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Raw sugar tariff-rate quota permits duty-free imports while bulk consumers face consumption-based sugar stockholding limits.
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August 20, 2026
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Duty-free raw sugar imports under tariff rate quota seek to improve domestic supply and contain rising sugar prices.
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August 20, 2026
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Reservation policy implementation is strengthened through capacity building, uniform institutional practices, welfare measures, and improved financial accessibility for Divyangjans.
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August 20, 2026
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August 20, 2026
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Exchange stabilisation support aims to strengthen foreign-exchange resilience, reduce rollover dependence and restore access to longer-term market financing.
Pakistan has sought a proposed Exchange Stabilisation Support Facility to reinforce foreign-exchange stability and signal currency resilience to international capital markets. The strategy seeks to reduce reliance on short-term bilateral loans, deposits and rollovers by moving towards market-based financing with longer repayment periods. Improving sovereign creditworthiness through engagement with credit-rating agencies is intended to facilitate international market access, lower borrowing costs and enable longer-maturity debt raising.

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Customs & Trade

India should take leadership role in WTO reform process: Ngozi

November 14, 2025

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Visakhapatnam, Nov 14 (PTI) World Trade Organization Chief Ngozi Okonjo-Iweala on Friday said India should take the leadership role in reform process at the WTO amid growing uncertainties at global trade front.

She said that India's economy is growing at a healthy pace and it is a leader in areas such as technology.

She said that there is a need to look at areas in the WTO which are not working and discuss ways to correct that.

"'...and here India can be a leader, India should be a leader in the reform process at the WTO India should be a leader in making sure that we do not stay in a system that becomes more power based instead of rules based," Director-General of the World Trade Organization (WTO) Ngozi Okonjo-Iweala said here at CII's partnership Summit 2025.

She added that India is a fast growing economy and has the scale and credibility to provide leadership not just in this region but globally.

Referring to high tariffs imposed by the US, she said the member nations should pay attention to the concerns flagged by America.

India too has flagged concerns on issues like public stockholding, she said, adding repeating past grievances will not help to build a strong global trading system.

She appealed to all the members of the WTO to work together to strengthen the global trading system.

The US has raised concerns over the way WTO arms are functioning and has called for reforms in the WTO including in its dispute redressal mechanism.

WTO is a 166-member Geneva-based multilateral body that deals with trade related issues. India has been a member since 1995.

The WTO also said that a country may need bilateral trade agreements to push their growth but "you also need a multi-lateral system to move forward.

"That is why the WTO is important," she said, adding the world is witnessing huge disruptions in global trade at present.

"My message to you is that despite that, the global trading system remains resilient," Ngozi said, adding that 72 per cent of world trade is still happening under WTO rules, which proves stability and predictability.

She added that there is a need to work together on reforms, "and that work needs a great deal of reforms of the multilateral trading system and the WTO".

Further she said that the unilateral tariff rise by the US is dramatic, but "we must listen to what they say" about tariff barriers, non-tariff issues, lack of transparency in the system and unfair trading practices by certain countries.

"I think we need to pay attention to their complaints, (otherwise) we will miss the opportunity to take care of them," she said.

Besides the US, developing countries like India too have flagged concerns on the multilateral trading system, the WTO chief said.

She added that the current global uncertainties provide opportunities as well.

"I feel uneasy and concerned about it (the global disruptions)...but the global trading system is still working on WTO rules," she said, adding countries should diversify from their overdependence on the US or China.

She said, India is a big beneficiary in this diversification of global supply chains.

On e-commerce moratorium, she expressed hope that it can be further extended in the 14th ministerial conference, scheduled in March next year.

On free trade agreements, she said: "We don't have a problem with free trade agreements." Even though it is between two members or two groups, the rules are very much WTO based, she said, adding, "we do not see them as a threat, and actually we are okay with them, because we think members need to diversify their trade." PTI RR HVA

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