<h1>Timely grievance redressal improves taxpayer service delivery through multi-layered complaint mechanisms, service centres and training.</h1> Timely grievance redressal and enhanced public service delivery are prioritized through a multi-layered grievance redressal mechanism using centralised online portals, taxpayer service centres, and processing-centre grievance handling. The Department is expanding service centres, instituting training and tenure certainty for centre staff, and improving systems to expedite disposal of rectification applications. Performance monitoring targets improved disposal rates, reduced pendency, and time-bound quality service through periodic review and process reform.