Digital Banking Units expand access to paperless banking and end-to-end digital processing for underserved customers nationwide.
The document outlines the establishment of Digital Banking Units (DBUs) as brick-and-mortar outlets offering digital banking in two modes-self-service (24x7) and assisted digital assistance-to enable paperless access for customers without ICT devices or digital skills, providing core services including account opening, deposits/withdrawals, fund transfers, investments, end-to-end digital processing of small-ticket retail and MSME loans, card services, bill and tax payments, and onboarding to government credit-linked schemes via an integrated portal.