April 5, 2012
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Insurance regulatory oversight to strengthen policyholder protection and promote prudent underwriting, digital channels, and wider rural reach.
The speech urges the regulator to strengthen policyholder protection, enforce punitive measures against mis selling, and address structural profitability by promoting prudent underwriting and curbing destructive price competition. It recommends industry focus on granular business and distribution mixes, customer lifecycle retention, technical and claims excellence, expense management, and incentivizing digital channels and e policies. It further proposes consideration of a use and file product approval regime, differentiated agent tiers for mass market products to expand rural reach, and a dedicated pool for insurance literacy to increase penetration.