July 24, 2015
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Financial Redress Agency design to centralize consumer grievance redress and set institutional, funding and accountability frameworks.
A Task Force has been constituted to operationalise a Financial Redress Agency by reviewing international and Indian practices of consumer grievance redress in the financial sector and by supporting the Ministry of Finance in procuring and supervising consultants to design the FRA's business model, funding, financial controls, risk management, administration, process manuals, IT systems, and accountability and reporting mechanisms, with completion of its work within one year.