April 25, 2015
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Use of regional languages: banks must provide trilingual documents and communications to enhance customer access.
Banks must adopt regional languages alongside English and Hindi for customer-facing materials and communications, including indicator boards, business posters in semi-urban and rural branches, customer booklets, and transactional communications. Printed retail-customer materials such as account forms, pay-in slips and passbooks must be trilingual; cheque forms are to be printed in Hindi and English while customers may write cheques in Hindi, English or the regional language; branches must provide drop-box and over-the-counter cheque acknowledgements and display this in all three languages.