October 4, 2025
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Tax rationalisation under GST ensures stronger consumer protections and mandates SOPs, surveillance and compliance support.
Implementation of GST 2.0 introduces a two-tier tax structure and a seven-step consumer benefit protocol with Standard Operating Procedures for State Taxes, Legal Metrology, Health & Medical Education, and Industries & Commerce. The protocol mandates policy communication, awareness and capacity building, monitoring and documentation of invoices and voluntary price declarations, a consumer feedback mechanism, enhanced enforcement and inter-departmental coordination, public awareness drives, and review and reporting. Operational measures include intensified market surveillance, district Suvidha Kendras and helplines, Legal Metrology checks on MRP and labelling, health inspections for medicines, and a consumer complaint portal.