December 9, 2019
Show AI Summary
Taxpayer grievance redressal through GST helpdesks and Seva Kendras enhances access to portal support and billing complaint resolution.
A national taxpayer grievance redressal framework for Goods and Services Tax operates through CBECMITRA, a pan-India helpdesk, a national toll-free number, GST Seva Kendras and the GSTN helpdesk, with support available by telephone and via the Self-Help Grievance Redressal portal; reported complaints include sectoral allegations of overcharging and inflated billing in FMCG, restaurant, sanitary wares and entertainment services.