April 29, 2026
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Digital citizen services expand through Seva Setu with AI, WhatsApp access, multilingual support, and stronger service accountability.
Digital citizen service delivery under the Public Service Guarantee Act has been expanded through the upgraded Seva Setu e-District portal, designed to provide transparent, efficient, and more accessible government services through a single digital platform. The portal integrates artificial intelligence, Aadhaar-based e-KYC, DigiLocker, e-Pramaan, UMANG, WhatsApp, treasury and e-challan services, DBT linkage, QR-based verification, cloud storage, digital signatures, real-time dashboards, and MIS reporting, with availability in 22 Indian languages to reduce technical barriers and improve citizen access.