December 16, 2025
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Motor insurance: new IRDAI rules require board-approved claim policies, transparent assessments, time-bound settlements and surveyor oversight.
IRDAI requires insurers to implement board-approved claim-settlement policies, disclose surveyor roles and appointment details to insureds, ensure transparent documentary support for claim deductions and settlements, and apply time-bound procedures; losses below Rs. 50,000 may be assessed via app-based AI methods without mandatory registered surveyor involvement, while insurers must monitor surveyor performance, investigate deviations, report violations to the Authority, and IRDAI may suspend surveyor licenses or issue cautions and advisories based on inspection findings.