April 6, 2015
Show AI Summary
Customer protection for failed ATM transactions: prompt re credit and compensation for delayed resolution under prescribed complaint procedures.
ATMs and White Label ATMs enable cardholders to withdraw cash and perform specified transactions; WLAs are non bank operated and cannot accept cash deposits. Cardholders use issued cards and confidential PINs, must report lost/stolen cards, and follow security practices. For failed or disputed transactions at other bank ATMs or WLAs, the card issuing bank must resolve complaints by re crediting the account within a prescribed working period and pay automatic compensation for delays, with WLAs and sponsor banks required to provide records and support; unresolved grievances may be taken to the Banking Ombudsman.