April 30, 2025
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Digital KYC accessibility must include alternative liveness verification, multimodal supports, paper alternatives, and human review.
Regulators must make digital KYC processes accessible to persons with disabilities by adopting accessibility standards, appointing nodal officers, conducting certified accessibility audits, involving persons with blindness in testing, and permitting alternative methods for establishing liveness, including video-based KYC and acceptance of thumb-impression images. KYC forms must record disability type and percentage to enable accommodations, and authorities must provide multimodal accessibility supports, maintain paper-based alternatives, enable KYC data sharing via the Central KYC Registry, institute disability grievance redressal and helplines, and implement human review for accessibility-related rejections.