February 23, 2013
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Cyber fraud prevention: regulatory framework mandates fraud reporting, internal controls and customer safeguards in banking operations.
The document compiles calendar-year totals and bank-wise data on ATM, debit card, internet banking and credit card frauds for 2010-2012 and describes RBI's multi strand regulatory response: the Frauds - Classification and reporting master circular requiring reporting, staff accountability, law enforcement referral, recovery and system fixes; specific ATM and skimming guidance advising customer education, PIN confidentiality and transaction monitoring; Working Group recommendations with quarterly implementation reviews; a credit card operations circular mandating internal controls and KYC; and advisories on phishing and public alerts to prevent credential disclosure.