Consumer helpline provides telephonic counselling and online complaint registration, resolving most complaints through company convergence.
The National Consumer Helpline received 13,295 telephonic calls and 467 online complaints in December 2011, with highest volumes from Delhi, Uttar Pradesh and Maharashtra and sectors led by telecom. Feedback shows most grievances were addressed through coordination with companies, reporting 1,064 resolutions out of 1,109 feedback cases. The Helpline provides consumer counselling, information and online complaint registration via a toll free number and its website, and facilitates convergence with service providers for redress.

Bilateral investment protection boosts investor confidence and supports fast tracking of hydropower projects and seeks concessions to expand trade.
Assurance by Nepal to expedite approvals for the Karnali and Arun hydropower projects aims to deepen economic relations and bolster investor confidence; this is supported by unrestricted FDI inflows from India under extant policy and a signed bilateral investment protection and promotion agreement. Nepal seeks improved concessions for exports and imports while India emphasizes accelerated cooperation in hydropower to spur investment, employment, and export competitiveness.

Qualified Foreign Investor investments broaden non-resident equity participation; single-brand retail FDI allowed via government route with conditions.
The Reserve Bank of India issued directions under the Foreign Exchange Management Act, 1999 permitting Qualified Foreign Investors (QFIs)-non-resident investors other than SEBI-registered FIIs and FVCIs-to invest in equity shares of Indian companies to widen the non-resident investor base; and implemented the Government decision to allow foreign direct investment in single-brand product retail trading through the government route subject to stipulated terms and conditions.