February 25, 2016
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Passenger amenities enhancement expands feedback channels and upgrades station and onboard facilities to improve traveler services.
The Railways established a dedicated IVRS and telephone outreach plus social media complaint redressal to solicit passenger feedback and monitor services, while implementing infrastructure upgrades including additional coaches and berths, water vending machines, mobile charging points, dustbins, online retiring-room booking, mechanized laundries, disposable bed rolls, and a refurbished train service, partly financed through Member contributions and CSR funds.