Setting up of “Tax Payers’ Service Centre” at JNCH, Mumbai Customs Zone-II.
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Taxpayer service centre provides a single-window channel for customs-related queries, complaints, grievances, and support through physical and remote access.
Tax Payers' Service Centre functions as a single-window system for receiving and handling taxpayer queries, complaints and grievances. Located at a ground-floor cabin adjacent to the RMS Facilitation Centre, it enables importers, exporters and other stakeholders to submit tax-related queries in person or through email, telephone and letters. The Centre supports taxpayer outreach, compliance assistance, grievance handling and ease-of-doing-business measures.