Amendment pursuant to comprehensive review of Investor Grievance Redressal Mechanism
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Investor grievance redressal mechanism reformed to strengthen arbitration, empanelment, fund governance and interim relief procedures.
Exchanges and depositories must revamp investor grievance redressal by publicising arbitrator profiles, enabling electronic document submissions, conducting annual arbitrator reviews and training, segregating arbitration and appellate panels with prior SEBI empanelment approval, revising arbitration and filing fees to accelerate resolution, and creating shared defaulter databases. IPF and ISF governance, permissible utilisations and interest treatment are redefined with IPF Trust oversight, interim relief release rules and committee compositions specified. Exchanges must amend bye laws, notify stakeholders and implement the measures immediately.