Dispute Resolution and Tax-Payer Services through Indirect Tax Ombudsman, Lucknow
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Indirect Tax Ombudsman complaints process enables conciliation or binding awards, streamlining grievance resolution for taxpayers.
The Indirect Tax Ombudsman at Lucknow, covering four states, accepts complaints after departmental representation is made and unresolved within one month or rejected; grounds include delays in refunds, adjudication, registration, enforcement of appellate orders, release of seized assets, procedural non-compliance, and misconduct. The Ombudsman may settle disputes by conciliation/mediation or issue a binding speaking award under prescribed conditions; proceedings are summary and not bound by formal rules of evidence. Complaints must be written or filed electronically (with a signed printout) and include facts and relief sought; confidentiality is maintained except as needed for fair process.