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Issues: (i) Whether the Customs Broker contravened Regulation 10(a) of the Customs Brokers Licensing Regulations, 2018 by obtaining authorization from a third party rather than the importer; (ii) Whether the Customs Broker contravened Regulation 10(d) by failing to advise the client and report non-compliance; (iii) Whether the Customs Broker contravened Regulation 10(e) by failing to exercise due diligence regarding the nature of imported goods; (iv) Whether the Customs Broker contravened Regulation 10(n) by failing to verify IEC, GSTIN, identity and functioning of the client using reliable documents.
Issue (i): Whether Regulation 10(a) was violated because authorization was received from a third party rather than from the importer.
Analysis: The authorization letter in the record expressly authorized the broker for clearance. The impugned finding relied on statements recorded under section 108 of the Customs Act; however the procedure mandated by section 138B was not followed making those statements inadmissible for proving lack of authorization. There is no denial of the authorization by the importer and no finding of forgery or manipulation of the authorization document.
Conclusion: Regulation 10(a) was not violated; the finding of contravention is set aside in favour of the appellant.
Issue (ii): Whether Regulation 10(d) was violated for failure to advise the client and report non-compliance.
Analysis: The departmental finding primarily relied on a statement recorded under section 108 about markings on the consignments. That statement could not be relied upon because the section 138B procedure was not followed to render it admissible.
Conclusion: Regulation 10(d) contravention is not established and the finding is set aside in favour of the appellant.
Issue (iii): Whether Regulation 10(e) was violated by failing to exercise due diligence with respect to the consignments.
Analysis: The conclusion of failure of due diligence was based on statements under section 108 regarding package markings. Absent compliance with section 138B, those statements cannot sustain the charge. No independent admissible evidence establishes the broker's failure of due diligence.
Conclusion: Regulation 10(e) contravention is not established and the finding is set aside in favour of the appellant.
Issue (iv): Whether Regulation 10(n) was violated by not verifying IEC, GSTIN, identity and functioning of the client using reliable documents.
Analysis: The record shows KYC documents were obtained (allegedly via a freight forwarder). There is no finding or allegation that the KYC documents were forged or manipulated. The regulatory requirement is verification of correctness using reliable documents; mere receipt of documents through a third party does not, without more, establish non-compliance.
Conclusion: Regulation 10(n) was not violated; the finding is set aside in favour of the appellant.
Final Conclusion: The impugned order revoking the license, forfeiting security and imposing penalty cannot be sustained as the established findings of contravention under Regulations 10(a), 10(d), 10(e) and 10(n) do not stand; the appeal is allowed and the order is set aside.
Ratio Decidendi: Statements recorded under section 108 of the Customs Act are inadmissible to prove substantive contraventions unless the mandatory procedure of section 138B is complied with; verification requirements under the Customs Brokers Licensing Regulations are met by authentic KYC/authorization documents unless forgery or falsity is shown, and receipt of documents via a third party does not ipso facto establish regulatory violation.
Customs broker license revocation overturned after authorization and KYC validated and s108 statements excluded for procedural lapse.
Decision addresses alleged contraventions of customs broker regulations concerning authorization, client advisory duties, due diligence, and KYC verification. The analysis finds the authorization document to be valid notwithstanding its source, and holds that reliance on third-party oral statements was improper because required procedural safeguards for admitting such statements were not followed, so allegations under duties to advise and to exercise due diligence were unestablished. The KYC-related charge failed where requisite documents were obtained and not shown to be forged. Consequently, the revocation and penalties based on these violations were set aside and the appeal allowed.
Revocation of Customs Broker License of the appellant - forefeiture of whole amount of security deposit furnished by the appellant - levy of penalty - violation of provisions of Regulations 10(a), 10(d), 10(e) and 10(n) of CBLR 2018 - reliability of statements made u/s 108 of Customs Act, 1962 even though the procedure contemplated under section 138B of the Customs Act had not been followed. Violation of Regulation 10(a) of the 2018 Regulations - HELD THAT:- Regulation 10(a) of the 2018 Regulations provides that the Customs Broker shall obtain an authorization from the person who employs him as a customs broker. It is not the contention of the department that there is no authorization letter duly signed by the person who has employed him, for what has been stated by the Commissioner in the impugned order is that the authorization was received from M/s Prime World Logistics and not from the importer. There is no requirement under Regulation 10(a) that the authorization should be received directly from the importer. The authorization dated 17.01.2022 is at page 269 of the appeal memo. It clearly authorizes the appellant as a customs clearing agent for clearance of the import consignment. The Commissioner has relied upon the statement of Rajeev Agarwal, Manager of the importer recorded on 04.06.2024 under section 108 of the Customs Act to hold that the Bills of Entries were filed by the appellant without proper authorization. A statement made under section 108 of the Customs Act cannot be relied upon if the procedure contemplated under section 138B of the Customs Act is not followed - In the absence of any denial by the importer that he had not issued the authorization letter dated 17.01.2022 in favour of the appellant, it cannot be said that the appellant did not have the authorization from the importer as is required under Regulation 10(a) of the 2018 Regulations. Violation of Regulation 10(d) of the 2018 Regulation - HELD THAT:- Regulation 10(d) of the 2018 Regulation requires the Customs Broker to advise his client to comply with the provisions of the Customs Act and in case of non-compliance bring the matter to the notice of the Deputy Commissioner of Customs - The Commissioner has placed reliance on the statement of Deepak, proprietor of transport company called Krishna Kohli Tempo Services made under section 108 of the Customs Act wherein he stated that he was instructed by the H Card Holder of transport, the packages contained in the consignments imported under the two Bills of Entry dated 18.11.2023 and 27.01.2024 bore stickers marked “UN3481” indicating the presence of Lithium Ion Batteries and this fact should have been brought to the notice of the Deputy Commissioner - a statement made under section 108 of the Customs Act cannot be relied upon as the procedure contemplated under section 138B of the Customs Act was not followed. The charge of contravention of Regulation 10(d), therefore, is not established. Violation of Regulation 10(e) of the 2018 Regulations - HELD THAT:- Regulation 10(e) of the 2018 Regulations requires the Customs Broker to exercise due diligence to ascertain the correctness of any information which he imparts to a client with reference to any work relied to clearance of cargo package. The main reliance by the Commissioner is on the statement of Deepak regarding the marking on the packages and from this, the Commissioner has concluded that the appellant failed to exercise due diligence to verify the nature and correctness of the goods. As noticed above, a statement made under section 108 of the Customs Act cannot be relied upon in the absence of procedure contemplated under section 138B of the Customs Act having been followed. This charge has, therefore, also not been established. Violation of Regulation 10(n) of the 2018 Regulations - HELD THAT:- Regulation 10(n) of the 2018 Regulations requires the Customs Broker to verify the correctness of Importer Exporter Code Number (IEC), Goods and Service Tax Identification Number(GSTIN), identity of the client and functioning of the client at the declared address by using reliable, independent, authentic documents, data or information - It is not the case of the department that the requisite KYC documents were not provided as the only allegation is that they were provided by a third person and not directly by the importer. What is required is that the Customs Broker should verify the correctness of the documents. There is no allegation either in the show cause notice nor is there any finding in the impugned order of the Commissioner that the KYC documents were forged or manipulated. The appellant had clearly obtained the requisite KYC documents and, therefore, it cannot be said that the appellant had violated the provisions of Regulation 10(n) of the 2018 Regulations. Thus, as the findings of the Commissioner on the violation of each of the Regulations cannot be sustained, the impugned order dated 28.07.2025 passed by the Commissioner deserves to be set aside and is set aside - Appeal allowed.