<h1>Indian airline to deploy omnichannel CCaaS for unified passenger service, real-time data access and analytics tracking</h1> An Indian airline entered a commercial agreement with a technology solutions provider to deploy an Omnichannel CCaaS platform to unify voice, email and other customer channels, integrate with existing data systems, and enable real-time access to passenger information. The stated aims are improved responsiveness, reduced response times, streamlined processes and higher customer satisfaction; rollout is due in the coming weeks and will include analytics tracking metrics such as deflection, intent accuracy and customer satisfaction. The announcement is a press release containing forward-looking statements subject to business, regulatory and market risks and disclaims editorial responsibility and a commitment to update projections.