<h1>Airline vows operational overhaul: empower crew with on-board e-vouchers, restore amenities, improve reliability after fatal crash</h1> The carrier stated that its incident rate is proportionate to its scale and high daily departures, saying increased transparency in reporting has temporarily raised media attention. It plans to empower front-line staff and extend the ability to cabin crew to issue on-board e-vouchers to address service shortfalls such as mishandled baggage, and is recalibrating operations to improve aircraft reliability following a recent fatal crash. The carrier is also restoring customer amenities and emphasizing timely communication to rebuild trust while managing both controllable and uncontrollable operational scenarios.