<h1>Survey: 69% of Passengers Prefer Mumbai Customs Over Other Airports; Call for Better Info and Faster Processes.</h1> A survey conducted by a management school assessed passenger satisfaction with customs clearance at Mumbai's Chhatrapati Shivaji International Airport. The survey, involving 731 passengers, revealed that 69% found Mumbai customs better than other international airports, while 16% rated it worse. Passengers highlighted improvements in the customs process but noted areas needing enhancement, such as information access, process speed, and transparency. Issues included limited awareness of customs rules and dissatisfaction with duty payment methods. Recommendations included better information dissemination and process efficiency. The findings will be reviewed for potential implementation at all Indian airports.