https://www.taxtmi.com/news?id=16217 A passenger satisfaction survey at Chhatrapati Shivaji International Airport evaluated customs clearance on information, behaviour and process, finding good comparative ratings but identifying gaps in information accessibility, payment options and transparency of duty assessment (notably for TVs and jewellery). The study links low awareness and limited use of official channels to reduced satisfaction and recommends digital outreach, alternative payment methods, pre-arrival self-assessment, dedicated lanes for connecting passengers, and officer training in communication and sensitivity to improve clearance times and perceptions. en-us Thu, 26 May 2016 10:27:08 +0530 Thu, 26 May 2016 10:27:08 +0530 TaxTMI RSS Generator https://www.taxtmi.com/news?id=16217 A passenger satisfaction survey at Chhatrapati Shivaji International Airport evaluated customs clearance on information, behaviour and process, finding good comparative ratings but identifying gaps in information accessibility, payment options and transparency of duty assessment (notably for TVs and jewellery). The study links low awareness and limited use of official channels to reduced satisfaction and recommends digital outreach, alternative payment methods, pre-arrival self-assessment, dedicated lanes for connecting passengers, and officer training in communication and sensitivity to improve clearance times and perceptions. News - Thu, 26 May 2016 10:27:08 +0530 https://www.taxtmi.com/news?id=16217