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of <h1>Indirect Tax Ombudsman Established in Delhi to Address Complaints in Northern States.</h1> The circular announces the establishment of the Indirect Tax Ombudsman in Delhi, covering Delhi, Haryana, Punjab, Himachal Pradesh, and Jammu & Kashmir. The Ombudsman addresses complaints against Customs, Central Excise, and Service Tax departments, facilitating resolutions through conciliation or awards. Complaints must be preceded by attempts to resolve issues with the relevant department. Grounds for complaints include delays in refunds, non-adherence to procedures, and misconduct by officials. The Ombudsman ensures confidentiality and operates with flexible procedures, not bound by legal evidence rules. Currently, the office functions from a temporary location, with contact details provided for submissions and inquiries.
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