https://www.taxtmi.com/circulars?id=56331 The Indirect Tax Ombudsman resolves grievances against Customs, Central Excise and Service Tax authorities by facilitating conciliation or issuing a binding speaking award. Complainants must first approach the department's grievance cell or a superior officer and may file with the Ombudsman when no response is received within one month, a complaint is rejected, or the reply is unsatisfactory. Grounds include delays in refunds and adjudication, failure to implement appellate orders, release of seized assets, non-adherence to refund/disbursement rules, rude official conduct, non-acknowledgement of documents, and breach of administrative instructions. Proceedings are summary and confidentiality is maintained. en-us Tue, 21 Aug 2012 00:00:00 +0530 Tue, 17 Oct 2017 13:00:00 +0530 TaxTMI RSS Generator https://www.taxtmi.com/circulars?id=56331 The Indirect Tax Ombudsman resolves grievances against Customs, Central Excise and Service Tax authorities by facilitating conciliation or issuing a binding speaking award. Complainants must first approach the department's grievance cell or a superior officer and may file with the Ombudsman when no response is received within one month, a complaint is rejected, or the reply is unsatisfactory. Grounds include delays in refunds and adjudication, failure to implement appellate orders, release of seized assets, non-adherence to refund/disbursement rules, rude official conduct, non-acknowledgement of documents, and breach of administrative instructions. Proceedings are summary and confidentiality is maintained. Circulars Customs Tue, 21 Aug 2012 00:00:00 +0530 https://www.taxtmi.com/circulars?id=56331